Please note that due to the nature of our products and our efficient order fulfillment process, order cancellations are not permitted. Once an order is placed, it is immediately processed for shipment to ensure timely delivery to you.
Order Exchange
We understand that sometimes you may need to exchange a product. However, please be aware of the following:
Exchange Eligibility:
- Eligible Products: Exchanges are generally accepted for products that are received damaged or defective.
- Ineligible Products:
- Mattresses 12 inches or above: Due to their size and specialized handling, exchanges for mattresses 12 inches or above are not accepted.
- Special Sizes: Exchanges are not accepted for mattresses with special sizes (e.g., custom lengths, widths).
- 7×7, 5×6, 4×6 sizes: Exchanges are not accepted for mattresses with these specific dimensions.
Exchange Process:
- If you believe you have received a damaged or defective product, please contact our customer service team immediately.
- We will require you to provide photos or videos of the damage or defect.
- Our team will then assess the situation and guide you through the exchange process.
Important Considerations:
- Return Shipping: Customers are generally responsible for return shipping costs for exchanges.
- Inspection: All exchanged products will be inspected upon return.
- Refunds: Refunds are generally not issued for exchanges.
We appreciate your understanding of our order cancellation and exchange policy.
For any questions or concerns, please contact our customer service team at 09094222270 or hello@mainfoam.com.
Disclaimer: This policy may be subject to change without prior notice. Please refer to the most up-to-date version on our website.
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