We understand that encountering payment issues can be frustrating. Here are some common reasons why your payment might not be going through and steps to resolve them:
- Incorrect Billing Information:
- Verify Billing Zip Code: Ensure the billing zip code associated with your credit card is entered correctly. Incorrect zip codes can often lead to declined transactions.
- Order Value:
- Minimum Order Value: To pay with a credit card, your order total must exceed N10,000.
- Delivery Location:
- Lagos Delivery: Currently, credit card payments are accepted for orders within Lagos, Nigeria.
- Other Possible Issues:
- Card Expiry Date: Double-check that your card’s expiration date is valid.
- Card Limits: Ensure you have sufficient funds or available credit on your card.
- Card Security: Confirm that your card is not flagged for potential fraud.
- Technical Glitches: Occasionally, temporary technical issues might interfere with payment processing.
What to Do Next:
- Review Your Order: Carefully review your order details, including billing information and delivery address.
- Contact Your Bank: If you suspect issues with your card, contact your bank or card issuer to inquire about any potential holds or restrictions.
- Contact Mainfoam Support: If you’ve checked the above and are still experiencing problems, please reach out to our customer support team. We’re available to assist you in resolving the issue and finding a suitable payment method.
For Orders Outside Lagos:
If your delivery location is outside of Lagos, please contact us directly to discuss alternative payment options.
We appreciate your understanding and patience. We strive to provide a smooth and seamless shopping experience for all our customers.
Sincerely,
The Mainfoam Team
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