Cancel within 10 hours
For orders placed directly on Mainfoam.com, you may request cancellation and a refund within 10 hours of placing your order.
After this period, we may already have committed resources to process your order, so cancellation and a refund are no longer available under this policy. Orders placed through a retail store or another seller are not covered by this website policy; contact the seller directly.
How to request a refund
Call or WhatsApp us on 0902 939 8340 within 10 hours of placing your order. Share your order details so our team can validate the request and begin processing.
Requests received after the 10-hour window are not eligible for a refund under this cancellation policy.
Refund processing time
Once your cancellation request has been validated, the refund process is initiated. Processing may take up to 24 hours, excluding Saturdays and Sundays. The time it takes for funds to appear may also depend on your payment provider.
If you need an update, contact our team with your order details.
Common questions
What if I contact you after 10 hours?
We may already have committed resources to fulfill your order, so it will not qualify for a cancellation refund under this policy.
Is the refund instant?
No. After validation, processing may take up to 24 hours, excluding Saturdays and Sundays. Contact us for an update on your request.
Does this apply to all purchases?
No. The 10-hour cancellation and refund window applies to purchases made on the Mainfoam website.